The main concern of our service is the residents’ quality of Life.
The philosophy of our service is to look after the residents in a caring and sympathetic way, so that their Privacy and Dignity are respected. We aim to promote and encourage active independence where possible.
With all our residents we aim to acheive:
- Personal Independence: To come and go as they wish to the extent that they are able, for example, to go shopping, visit or stay with friends and relatives.
- To care for themselves as far as they are able and willing.
- Personal Choice: When to get up, whether to bath or shower daily, choice of menu, whether to eat in their room or the dining room, whether to pursue a hobby, join in activities etc.
- Dignity respected by others in every way possible and to be treated, whatever their faculties or disabilities, as individuals in their own right.
- Consultation about daily living arrangements by residents’ meetings and one to one discussions with staff.
- Privacy, for themselves, their belongings and their affairs.
- Respect for their cultural, religious, sexual, emotional and other needs.
- Access to facilities and services in the surrounding community as private citizens, including registration with the G.P. and Dentist of their choice, Hairdresser and Chiropodist.
- Ability to mix with other people in the community, whether by going out or by inviting visitors for light refreshment etc. if they wish.
- Receptive listening to concerns and complanits and access to the Owners if they wish.
- Regular reviews to assess whether all their needs are being met. The perspective of the residents and service points of view will be discussed at these meetings.
- Full access to their records and Care Plan and as much influence in the development of these documents as the individual would wish.
- Acceptance of some risk being a normal aspect of the life of each individual. For example, making their own drinks, preparing food, taking a bath or shower, having the use of the laundry etc. if they so wish.